Terms & Conditions

Introduction:

This site is operated by Jelanie having its registered office at 33, Viktor Grigorovich Str. 1606 Sofia. This document contains information about Jelanie's activity and the general terms and conditions of use of the services provided by Jelanie, governing the relationship between us and each of our registered users. Jelanie reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Jelanie are those accepted by the Customer at the time of placing the order.

Target:

The present Conditions can be read directly on the www.jelanieshop.com site. On simple request of the Customer, they can also be sent by electronic mail. By clicking on the virtual "Sign Up" button, you are deemed to be familiar with the Terms and Conditions and are committed to complying with them. Placing an order: The individual Customer can place his order at Jelanie by Internet 24 hours a day, 7 days a week. The ordering process is composed of several steps. Once product selection has been carried out, and the basket validated, the Customer must: - clearly identify the products selected with the options of colors, sizes,… indicated on the www.jelanieshop.com site; - indicate the quantities requested; - identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online; - indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc); - indicate the selected mode of delivery; - finally, indicate the selected mode of payment. Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with Jelane in a firm and final manner. In every case, the supply online of the Transaction ID PayPal number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.jelanieshop.com site.

Confirmation of the order:

An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to Jelanie. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.

Following of the order:

The Customer can check the status of his order by consulting the heading "My account" on the www.jelanieshop.com site. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. This last following of delivery is carried out with the deliverers' Internet interface. Jelanie thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. Jelanie endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of Jelanie in order to be informed of the stage of his order.

Information on the products: 

The information, characteristics, photographs and graphics presented on the sites or in the emails sent by we are given only on a purely indicative basis and for the major part are given by the suppliers. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of Jelanie. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product. Availability of the products:  Jelanie is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, Jelanie is committed to informing the Customer as quickly as possible. Jelanie carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by email. The unavailability of a product is mentioned on the product page thus, products may appear with the mention of delivery times. Delivery times indicated in the product page details are estimated times when the product(s) are not available in Jelanie stocks. The Customer will be informed by Jelanie in his order confirmation in the event of a delay. If Jelanie cannot obtain an ordered product from its suppliers, the company will notify the customer of the expected delay by email. The Customer in turn can either ask for the cancellation of the order with a refund of payment within 30 days, or the exchange of the product not available for another product. 

Prices of the products:

Prices are indicated in Euros, dollars and pounds sterling and are inclusive of tax. Since the prices charged by Jelanie’s suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly. The prices do not take account of delivery charges. Orders for delivery to countries outside the European Union are not subject to Bulgarian VAT. The prices indicated on the website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country. The prices are shown without taxes. The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. We recommend the customer contact their local customs authorities for further information? Payment: We accept payment via PayPal. You don't need a Paypal account to place an order. 
You may safely enter your debit or credit card information in the Paypal checkout page without having to create an account, and without incurring a fee from Paypal. Jelanie never aware of your credit card details and we do not store them with us. Your payments are securely processed via PayPal with the highest security SSL encryption technology available.  Invoice for the purchase order: The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by Jelanie does not act as an invoice. The invoice comes with the parcel.  Jelanie preserves an electronic example of each invoice. In the case of a delivery to an address different from the billing address, the invoice for orders comes with the parcel. 

Delivery service: 

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Jelanie. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. Jelanie cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications). Dispatching times: Orders placed online via the www.jelanieshop.com site processing the orders from Monday to Friday, except public holiday.  Jelanie informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays. In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, Jelanie will dispatch the order as of reception of the whole of the products which comprise the order.  An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form.

Delivery methods:

- Standard delivery  Jelanie delivers standard orders in Europe usually within 10 - 14 working days from the date of order. That does not include time before we ship the product for backordered items. If the item is unavailable, we will let you know and issue a full refund. Non Europe packages are extended to approximately 30 working days. For deliveries by UPS, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of UPS to fix a new delivery date which is more appropriate to him. After 3 unsuccessful passages to the delivery address, the parcel is held at the nearest UPS agency for 30 calendar days and the products will be returned to BonBon Pavilion - Express delivery by Aramex, EMS, TNT Express : depends on Customer delivery address. In the event of absence, Aramex, EMS and TNT Express will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to Jelane.

Packaging of the products:

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

Delays in delivery:

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact Jelanie Customer Services by email in order to create a file of contention or start an investigation to carry out a search for the parcel. Damage parcels: The Customer must notify Jelanie by email so that Jelanie can take the necessary measures.

Return:

Every customer has the right to cancel their purchase. Purchases can be returned for a full refund, minus shipping charges, within 14 days from delivery date. Any goods returned must be returned in their original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage. If the goods are damaged in any way, Jelanie has the right to reduce the amount of the refund in accordance to the condition of the returned goods. The refund will be made right after we receive the returned goods.We do not refund the cost of the return postage. Please contact our Customer Services within 48 hours of receiving your order, so we can discuss a return.

Completion of conditions:

If you believe that your user rights are threatened or violated, you may use the European Dispute Resolution Online Platform (http://ec.europa.eu/odr) - a single access portal that allows EU users and traders to settle disputes related to online cross-border purchases. All circumstances not covered by these Terms and Conditions shall be governed by the applicable legislation of the Republic of Bulgaria.