Delivery and returns

Delivery Times

Standard orders in Europe are usually delivered within 10 - 15 working days from the date of shipping. That does not include time before we ship the product for backordered items. If the item is unavailable, we will let you know and issue a full refund. Non Europe packages are extended to approximately 30 working days.

You may be responsible for import taxes or other customs fees for your package.
As each country has different customs, we cannot be responsible for the delays and fees.
The best thing would be to contact the customs directly.

Shipping charges

The costs depend on your destination and the weight of the package. You could calculate the shipping costs in our shopping basket.

Return Policy

Every customer has the right to cancel their purchase. Purchases can be returned for a full refund, minus shipping charges, within 28 days from delivery date. 
Any goods returned must be returned in their original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage. If the goods are damaged in any way, Jelanie has the right to reduce the amount of the refund in accordance to the condition of the returned goods. The refund will be made right after we receive the returned goods.  We do not refund the cost of the return postage.

Please contact our Customer Services within 48 hours of receiving your order, so we can discuss a return.
You can use our contact form or our email: customerservice@jelanieshop.com,
stating your order number and the nature of the problem.
Packages sent back without a prior email will not be accepted.

If you have any questions, don’t hesitate to contact us.